Contact support
Need help with setup, parental controls, app access, or subscriptions? Email our support team and describe the problem and the device you are using. Please do not send passwords, PINs, or other sensitive information.
Email: info@billiontech.ca
Email supportFrequently asked questions
How do I set up parental controls?
Open Mama Kids Control, choose the appropriate device setup, and follow the on-screen instructions to authorize the available parental-control permissions. Some features require Apple's Screen Time authorization.
Why is an app or website not blocked?
Check that the required Screen Time permissions are granted and that your selected restrictions or schedules are enabled. Restart the app and check the restrictions again. Availability of restrictions depends on your device and iOS settings.
What if I forget my parent PIN?
Use the recovery options offered inside the app, if available. If you cannot regain access, email support with your device model and iOS version. Never email your PIN or recovery code.
How do I manage or cancel a subscription?
On your iPhone or iPad, open Settings → your name → Subscriptions, select Mama Kids Control if listed, and follow Apple's options. You can also manage subscriptions through your Apple Account.
How do I restore a purchase?
Make sure you are signed in with the Apple Account used for the purchase. Open the app and use its Restore Purchases option if available. Contact support if the purchase is still not recognized.
How do I report a technical problem?
Email the support address above with the app version, device model, iOS version, steps to reproduce the issue, and any error message. Avoid including private child information.
Privacy and safety
Read how Mama Kids Control handles privacy and information about the service.